Exile X2400.1 User Manual download pdf (Page 8)

~ RETURN MATERIAL AUTHORIZATION (RMA) PROCEDURES ~

Revised April 2001

OYO provides warranty support and service through its facilities in Houston, Texas. To obtain warranty

support and service, please take the following steps:

1. To determine the extent of warranty support and service necessary, contact your OYO Technical

Support Department at (800) 747-7651 or (713) 937-5800 between 8:30 AM and 5:30 PM CST,

Monday through Friday, or by facsimile at (713) 937-1161. Or e-mail OYO at [email protected]

and indicate your daytime telephone number (including area code) and business address. If the

OYO support technician determines that your imager should be returned to OYO for repair, obtain a

Return Material Authorization (RMA) number from your OYO support technician.

2. Complete a copy of the attached RMA form. Additional copies of RMA forms can be obtained

from OYO’s Technical Support Department.

3. Return the imager or appropriate imager component to OYO within 30 days, freight prepaid, in

either its original packaging or packaging affording an equal degree of protection. OYO can

provide approved packaging for a charge.

4. Remove all media from the imager and place a sheet of acetate over the rubber platen roller, also

covering the closed loop wheel in the film path (figure1). Film or media, power cord, hubs, and

cabling do not have to be returned with the imager.

5. Use a plastic sheet large enough to wrap around the entire imager when placing the imager in a box.

When lifting the imager, place lift straps around each end of the imager from the bottom for 2-

person lift (figures 2 & 3).

6. Enclose in the package a completed copy of the RMA form.

7. Indicate your RMA number on the outside of the package and on any shipping documentation. The

customer is responsible for the cost of shipping and insurance when sending products to OYO for

warranty service or repair.

8. Deliver all packages to:

OYO Instruments, LP

Attn: Service Department

9777 West Gulf Bank Road

Suite 10

Houston, TX 77040

In the case of repairs covered by OYO’s warranty, OYO will pay for shipping costs associated with the

return of the imager or components to the customer’s site, utilizing any shipping services it deems

appropriate. The customer is responsible for any incidental expenses such as import duties. All repairs will

be warranted for ninety (90) days or the remainder of the original warranty period, whichever is longer.

Failure to follow these procedures may void your warranty coverage or significantly delay warranty

repairs.

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Exile X2400.1 User Manual Page 8